Returns & Exchanges

At Fadna, we prioritize your health and satisfaction by offering a seamless return process for any products that do not meet our premium quality standards. To ensure food safety, we accept returns on unopened and damaged items within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via email or phone within 7 days of receiving your order to report any issues or damages.

• 2.
  Verification

  Provide a clear photograph of the product and the batch number to help our quality assurance team verify the concern.

• 3.
  Pack the Item

  Ensure the product remains in its original packaging and is stored in a cool, dry place until the pickup is coordinated.

• 4.
  Refund or Replacement

  Once the item is inspected, we will either dispatch a fresh replacement or process a full refund to your original payment method.